1.- Who are we?
This website is owned byLIVE ROOTLESS SL(hereinafter, “ ROOTLESS™”), registered in the Commercial Registry of Alicante, Volume 4349, Folio 120, Sheet A-172977, First registration. with CIF: B02888998 and with registered office at C/ Reina Victoria 87, 5, 03201 ELCHE, being considered responsible for the treatment.
2.- Information and consent
By accepting this Privacy Policy, the user (hereinafter, the “User” or the “Users”) are informed and give their free, informed, specific and unequivocal consent for the personal data that you provide through the website located at the URL [https://www.liverootless.com/] (hereinafter, the “ Website”) are treated byROOTLESS™, as well as the data derived from your browsing and any other data that you may provide in the future.
The User must carefully read this Privacy Policy, which has been written in a clear and simple manner, to facilitate its understanding, and the User may freely and voluntarily determine if you wish to provide your personal data toROOTLESS™.
3.- Obligation to provide the data.
The data requested in the forms on the Website are generally mandatory (unless otherwise specified in the required field) to fulfill the purposes for which they are intended. being collected.
Therefore, if they are not provided or are not provided correctly, the purchase requests will not be able to be met, without prejudice to the fact that you will be able to freely view the content of the Website.
4.- For what purpose will ROOTLESS™ the User's data?
In accordance with the following purposes:
4.1.Data provided to formalize a purchase:
· Manage, process, send and track purchases made.
· Contact the User to finalize the order if they have saved their shopping cart or have saved products in their shopping cart without completing the payment process.
· Conduct quality and satisfaction surveys in order to know the opinion of Users about the products and services purchased.
· Send commercial communications to the User about products and services ofROOTLESS™< /b>, by electronic and/or conventional means, unless the User objects by checking the box enabled for this purpose on the Website.
· Prepare a commercial profile based on the information provided by the User to ROOTLESS™ and purchases made on ROOTLESS™ in order to send you commercial communications that may be of interest to you. The User may object at any time to their data being processed for this purpose by ROOTLESS ™.
· Prepare a commercial profile based on the User's preferences, using third-party sources to offer the User products and services in accordance with their interests, if the User authorizes it by checking the box enabled for this purpose. If the User authorizes it, this profiling will be carried out by automated means and will result in the existence of automated decisions so that the commercial communications received by the User are adjusted to their interests, tastes and preferences. The User who has consented to the creation of profiles by ROOTLESS™ You may revoke your consent at any time
· Carry out analysis on the use of the Website and check the User's preferences and behaviors in order to improve communication with Users of the Website.
4.2.Data provided through contact forms:
· Manage, process and respond to the User's requests, requests, incidents or queries.
· Send commercial communications to the User by electronic and/or conventional means, about products and services ofROOTLESS™.
· Carry out analysis on the use of the Website and check the User's preferences and behaviors in order to improve communication with Users of the Website.
5.- What User data will ROOTLESS process™?
ROOTLESS™will address the following categories User data:
5.1.To formalize a purchase:
· Contact information: name, surname (and, where applicable, company), email address, telephone number and postal address.
· Transaction data for goods and services inROOTLESS™: products and services purchased or in which the User shows interest, as well as their preferences regarding the personalization of the products.
· Economic and financial data: bank card.
· Navigation data, if the User gives their consent for this.
· If the User gives their consent to the creation of profiles based on third-party sources, data related to the interests, tastes and preferences of the User will be processed.
5.2.Data provided through contact forms:
· Identifying data: name and surname.
· Contact information: email address, telephone number and postal address.
· Other data: data provided by the Users themselves in the open fields of the forms provided on the Website.
· Navigation data, if the User gives their consent for this.
· If the User gives their consent to the creation of profiles based on third-party sources, data relating to the interests, tastes and preferences of the User will be processed.
In the event that the User provides data from third parties, they declare that they have their consent and undertake to transfer the information contained in the Privacy Policy, exempting< /span>ROOTLESS™of any responsibility in this regard. However,ROOTLESS™may carry out periodic verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.
6. What is the legitimacy of the processing of the User's data by ROOTLESS™?? b>
The legitimacy of the processing of your personal data will be the following:
6.1.Data provided to formalize a purchase:
· Execution of the contract, to manage, process, send, track purchases made and contact the User to finalize the order if saved your shopping cart or have saved products in your shopping cart without completing the payment process.
· Legitimate interest, to carry out quality and satisfaction surveys in order to know the opinion of Users about the products and services purchased. The information obtained will be deleted once the corresponding statistical report is prepared, which in no case will contain personal data. However, the User has the right to object to this treatment at any time.
· Legitimate interest, for sending commercial communications, by electronic and/or conventional means, about products and services of< b class="u--bold">ROOTLESS™, based on the exception provided for in article 21.2 of the Services Law of the Information Society and the provisions of recital 47 of the General Data Protection Regulation. The legitimate interest is based on direct marketing in order to offer the User products and services that may be of interest to them and thus achieve their loyalty. However, the User has the right to object to this processing at the time they provide their data and at any time thereafter.
· Legitimate interest, to carry out profiling based on ROOTLESS™, this is based on the information provided by the User himself to ROOTLESS™ and the information related to the purchases made, in order to send personalized commercial communications, based on the tastes and preferences of the User. However, the User has the right to object to this treatment at any time.
· Consent, for the sending of commercial communications by electronic and conventional means by ROOTLESS™, about products and services of third parties, where applicable.
· Consent, to develop a commercial profile, using third-party sources to offer the User products and services according to their interests.
· Consent, to carry out analysis on the use of the Website and check the User's preferences and behaviors in order to improve communication with Users of the Website. This consent will be collected through the banner and the cookie configurator on the Website.
6.2.Data provided through contact forms:
· Consent, to manage, process and respond to the User's requests, requests, incidents or queries.
· Consent, for sending commercial communications by electronic and conventional means, about products and services ofROOTLESS™and third parties, if applicable.
· Consent, to develop a commercial profile, using third-party sources to offer the User products and services according to their interests.
· Consent, to carry out analysis on the use of the Website and check the User's preferences and behaviors in order to improve communication with Users of the Website. This consent will be collected through the Website's cookie configurator.
· Legitimate interest, to carry out profiling based on ROOTLESS™, this is based on the information provided by the User himself to ROOTLESS™ and the information related to the purchases made, in order to send personalized commercial communications, based on the tastes and preferences of the User. However, the User has the right to object to this treatment at any time.
The consents obtained for the aforementioned purposes are independent, so the User may revoke all of them, several or just one of them without affecting the others.< /p>
To revoke said consent, the User may contactROOTLESS™ through the contact form at https://www.liverootless.com/pages/contacto.
7.- With which recipients will the User's data be shared?
User data may be communicated to:
· Public Administrations in the cases provided for by law, based on compliance with a legal obligation.
· Companies related to the marketing sector or belonging to digital, telecommunications, financial, leisure, mass consumption, automotive, energy and water, NGOs, jewelry and precious stones, with the purpose of sending communications to the User commercial, by electronic and conventional means, related to the aforementioned sectors, provided that the User authorizes it by checking the corresponding box, based on consent.
8.- International data transfers.
The User is informed thatROOTLESS™has contracted the services of Shopify, Google and Mailchimp, whose servers are hosted in the US, which implies an international transfer of data. However, international data transfers are regularized since the corresponding standard contractual clauses approved by the European Commission have been signed.
9.- Conservation of data.
The User's data will be kept for the following periods:
· The data provided to manage, process, send and monitor purchases made will be kept during the contractual relationship and, once it has ended, during the limitation period of the responsibilities that may arise from the same.
· The data used to contact the User to complete the order if they have saved their shopping cart or have saved products in their shopping cart without completing the payment process will be kept for one hundred eighty (180) days .
· The data related to satisfaction and quality surveys will be kept until the corresponding statistical reports are produced and, in no case, for a period longer than five (5) years.
· The data provided through contact forms will be kept during the period necessary to process and respond to your request and, once completed, during the period of prescription of the responsibilities derived from the aforementioned request.
· The data used to send commercial communications will be processed until the User objects or revokes their consent.
· The data used to carry out the profiling, using third-party sources, will in no case refer to a period greater than three (3) years and, in any case, will be kept until the user opposes the processing or revokes his or her consent.
· The data used to carry out analysis on the use of the Website and check the User's preferences and behaviors in order to improve communication with Users of the Website will be kept until the User revokes his or her consent and, in no case, for more than one (1) year.
10.- Commercial and promotional communications.
One of the purposes for whichROOTLESS™processes the personal data provided by Users to send them commercial communications with information related to products, services, promotions, offers, events or news relevant to Users.< /p>
In case the User wishes to stop receiving commercial or promotional communications fromROOTLESS™can request cancellation of the service by sending your request through the following form CONTACT.
11.- User Responsibility.
The User:
· You guarantee that you are over sixteen (16) years of age and that the data you provideROOTLESS™are true, accurate, complete and up-to-date. For these purposes, the User is responsible for the veracity of all the data communicated and will keep the information provided appropriately updated, in such a way that it responds to their real situation.
· You guarantee that you have informed the third parties of whom you provide your data, if you do so, of the aspects contained in this document. Likewise, you guarantee that you have obtained your authorization to provide your data toROOTLESS™< span>for the indicated purposes.
· You will be responsible for any false or inaccurate information provided through the Website and for any damages, direct or indirect, that this causes toROOTLESS™or to third parties.
12.- Exercise of rights.
The User can send a letter toROOTLESS™, to the address indicated in the heading of this Policy, or through the following form CONTACT attaching a photocopy of your identity document or equivalent official identification document, at any time and free of charge, to:
· Revoke the consents granted.
· Get confirmation about whether you are inROOTLESS™< span>personal data that concerns the User is being processed or not.
· Access your personal data.
· Rectify inaccurate or incomplete data.
· Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
· Get fromROOTLESS™the limitation of the data processing when any of the conditions provided for in the data protection regulations are met.
· Request the portability of the data provided by the User in those cases provided for in the regulations.
· Contact the DPO ofROOTLESS™ through the following address: [https://www.liverootless.com /pages/contact].
· File a claim regarding the protection of your personal data with the Spanish Data Protection Agency at the address C/ Jorge Juan, 6, 28001 - Madrid, when the interested party considers that< b class="u--bold">ROOTLESS™has violated the rights recognized by the applicable data protection regulations .
13.- Security measures.
ROOTLESS™will process the data of the User at all times in an absolutely confidential manner and maintaining the mandatory duty of secrecy with respect to them, in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organizational measures that guarantee the security of their data and prevent their alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the stored data and the risks to which they are exposed.
14.- Changes.
ROOTLESS™reserves the right to review its Privacy Policy at any time it deems appropriate, in which case it will be communicated to Users. For this reason, we ask you to regularly check this privacy statement to read the most recent version of theROOTLESS™.
15.- Acceptance and Consent.