Shipping

1.- Delivery

When will I recive my order?

At ROOTLESS™ we have logistics partners that offer premium services, our main objective being that you receive your order in the shortest time possible.

Once your order has been processed correctly, the warehouse will process it during the first business day. The preparation of your order, if it contains engraved rings, can take up to 24 hours. This is when it is picked up by the parcel service and sent.

The estimated delivery period is:

Spain

Standard shipping price: €4.99.

· Logistics operator: Correos Express®.

· Your order will be prepared and shipped within 24 hours of the first business day.

· Delivery time will be 1 business day from the shipping date.

Spain (Balearic Islands)

Standard shipping price: €5.99.

· Logistics operator: Correos Express®.

· Your order will be prepared and shipped within 24 hours of the first business day.

· Delivery time will be 2-3 business days from the shipping date.

Spain (Canary Islands)

UPS Express® shipping price: €24.99.

· Logistics operator: UPS®.

· Your order will be prepared and shipped within 24 hours of the first business day.

· Delivery time will be 3-5 business days from the shipping date.

Portugal

Standard shipping price: €4.99.

· Logistics operator: Correos Express®.

· Your order will be prepared and shipped within 24 hours of the first business day.

· Delivery time will be 1-2 business days from the shipping date.

Germany, Austria, Belgium, Czech Republic, France, Italy, Luxembourg, Monaco, Netherlands and Poland

UPS® Standard shipping price: €9.99.

· Logistics operator: UPS®.

· Your order will be prepared and shipped within 24 hours of the first business day.

· Delivery time will be 3-5 business days from the shipping date.

UPS Express® shipping price: €14.99.

· Logistics operator: UPS®.

· Your order will be prepared and shipped within 24 hours of the first business day.

· Delivery time will be between 1-3 business days from the shipping date.

Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Romania and Sweden

UPS® Standard shipping price: €9.99.

· Logistics operator: UPS®.

· Your order will be prepared and shipped within 24 hours of the first business day.

· Delivery time will be 3-5 business days from the shipping date.

UPS Express® shipping price: €21.99.

· Logistics operator: UPS®.

· Your order will be prepared and shipped within 24 hours of the first business day.

· Delivery time will be between 1-3 business days from the shipping date.

United Kingdom

UPS® Standard shipping price: €14.99.

· Logistics operator: UPS®.

· Your order will be prepared and shipped within 24 hours of the first business day.

· Delivery time will be 3-5 business days from the shipping date.

UPS Express® shipping price: €18.99.

· Logistics operator: UPS®.

· Your order will be prepared and shipped within 24 hours of the first business day.

· Delivery time will be between 1-3 business days from the shipping date.

Rest of the world

UPS Worldwide Express® shipping price: €24.99.

· Logistics operator: UPS®.

· Your order will be prepared and shipped within 24 hours of the first business day.

· Delivery time will be between 3-5 business days from the shipping date.

Packages are not transported on weekends or local holidays.

You should keep in mind that delivery times (1-5 business days) are estimates and may vary due to external factors beyond the control of ROOTLESS™ and its courier service.

These factors include, but are not limited to, extreme weather conditions, technical failures, customs delays, etc.

In addition, you should also take into account that during promotional campaigns delivery times may be longer than usual.

(*) Shipments to the Canary Islands, Gibraltar, Madeira, Azores, Ceuta and Melilla will be through our logistics operator UPS®.

I have received an incorrect item or a different size than what I ordered, what do I do?

If the items you have received do not match what you ordered, please contact us by sending an email to contacto@liverootless.com.

We will do our best to correct the error in the shortest time possible

Can I receive my package at a collection point?

For orders to Spain* (Correos Express):

Once you receive the SMS/email notification from Correos Express with the approximate delivery time of the order, you can modify the initial delivery conditions to your convenience. Click on “Flexible delivery” and here you can modify an alternative delivery date, a different time slot or a new address within the same province. If the above do not fit you, you can always ask to select a collection point at a Post Office in Spain (including those located in Shopping Centers and Official Organizations).

For orders to territories outside of Spain and Portugal* (UPS):

Simply contact your UPS office and ask them to send your package to the nearest pickup point.

Your package will be in a safe place and you can pick it up when it suits you best.

(*) Shipments to the Canary Islands, Gibraltar, Madeira, Azores, Ceuta and Melilla will be through our logistics operator UPS.

(**) Deliveries of orders to Portugal cannot be at collection points.

I haven't received my package yet, what do I do?

If you have received a tracking number for the package, contact Correos Express/UPS, they will have more precise information regarding the delivery status.

If you have not received a Correos Express/UPS tracking number, please contact us and we will investigate immediately.

2.- Order

I just placed my order, why haven't I received my tracking number yet?

Each of our rings is individually engraved and packaged manually. All orders are handled with great care and detail, which leads to an approximate preparation time of 24 hours. 

Once the order preparation is complete, you will receive the tracking number around 5:00 p.m. CET, on the next business day.

Orders placed on the weekend will receive their corresponding tracking number the next business day.

How can I track my order?

If the shipment is destined for ES/PT*: to track your order, Correos Express will send you an email/sms with your tracking. When you receive it, you can enter it on the Correos Express tracking page: https://s .correosexpress.com/search

If the shipment does not have an ES/PT destination: to track your order, UPS will send you an email with your tracking. When you receive it, you can enter it on the UPS tracking page: https://www. ups.com/track

If your tracking does not work, don't worry, keep in mind that Correos Express and UPS take a few hours to enter your tracking number into the system and that they only ship on business days. If your order passes through customs, ROOTLESS™ will not be responsible for any extra costs that this may cause.

(*) Shipments to the Canary Islands, Gibraltar, Madeira, Azores, Ceuta and Melilla will be through our logistics operator UPS.

What happens if I have ordered the wrong product?

If you have placed your order incorrectly or if we make a mistake when assembling it, please contact us immediately by email at contacto@liverootless.com. We will do our best to rectify the problem as soon as possible.

How are promotional codes used?

To enter a discount code there will be a box on the first page of the purchasing process. Enter the code in the box and click "USE".

PLEASE NOTE: Only one discount code can be used per order.

[Sold out] When will your item(s) be back in stock?

As soon as we have replenished our stock, we will put it on sale. 

You can also sign up to receive a notification when an item is back in stock and we will send you an email as soon as we restock it.

3.- Shipping

What are the shipping times and costs?

(*) Deadlines always subject to the correct and normal functioning of logistical development and the volume of orders existing at any given time.

(**) Shipments to the Canary Islands, Gibraltar, Madeira, Azores, Ceuta and Melilla will be through our logistics operator UPS.

(***) Shipping rates subject to modification for promotions.

Where are the products shipped from?

Orders are shipped from our warehouse in Spain.

How can I track my order?

Once your order has been scanned at a Correos Express/UPS office, you will receive an email from Correos Express/UPS with the package tracking information.

To track the package, simply enter the number provided on the official Correos Express/UPS website.

Do you ship to my country?

We ship worldwide. Although we strive to ship to all countries, our courier service is currently unable to deliver packages to the following locations:

· Argentina

· Bouvet Island

· Christmas Island

· Crimea

· Cuba

· Heard Island

· Iran

· Libya

· McDonald Island

· North Korea

· Somalia

· Sudan

· Syria

· Turkmenistan

Additionally, there are other regions, countries or cities where our courier service cannot deliver. 

For more information regarding this issue, contact your local UPS office.

How long does it take to ship my order once it has been placed?

All orders are handmade in Spain. We usually get orders placed and shipped the next business day.

Is shipping free?

If your order is equal to or greater than €70, ROOTLESS™ will take care of the shipping.

If your order is less than €70, it will be subject to a shipping cost, depending on the country of delivery and the number of items ordered.

Express Delivery service (UPS Express® Premium Air) is available at an additional cost.

Although standard shipping is free over €70, your order may be subject to, but not limited to: import duties and/or taxes, which are applied once the package reaches the destination country.

Will I have to pay customs or taxes on my order?

Only if you have placed the order for a country outside the European Union, ROOTLESS™ will not charge you VAT/taxes when you place your order. Instead, you will be subject to paying taxes to your country's local customs service. The VAT deduction of your order is made on the product page or at the checkout on our website, when you go to complete the purchase.

ROOTLESS™ is not responsible for any expenses/taxes arising from purchases made from outside the European Union.

For more information regarding additional fees imposed by the government, we suggest that you contact your local UPS office or local customs offices.

How has transportation been affected by COVID-19?

Like many businesses, we are operating with a much smaller warehouse team, in an effort to keep more people home during this time of health instability. 

That said, we promise to prepare your order within 24 hours of the next business day from the date of purchase. Your order will then be in the hands of one of our trusted shipping providers, who are closely monitoring the impact of the coronavirus and continue to take all necessary measures to ensure the safety of customers and employees.

Find more information about shipping during COVID-19 at the following links:

· Correos Express

· UPS

My order is a gift, can the invoice be removed from the package?

The invoice does not go inside the package at the time of delivery.

If you would like to have an invoice for your order, please contact us and we will be happy to help you.