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Privacy

1.- Who are we?

This website is owned by LIVE ROOTLESS SL (hereinafter, "ROOTLESS™"), registered in Registro Mercantil de Alicante, Tomo 4349, Folio 120, Hoja A-172977, Inscripción primera, with Tax Identification Code: B02888998 and with registered office at C/ Reina Victoria 87, 5, 03201 ELCHE, and is considered to be responsible for the processing.

2.- Information and constent

By accepting this Privacy Policy, the user (hereinafter, the "User" or the "Users") is informed and gives their free, informed, specific and unequivocal consent for the personal data they provide through the website located at the URL [https://www.liverootless.com/] (hereinafter, the "Website") to be processed by ROOTLESS™, as well as the data derived from their browsing and any other data they may provide in the future.

The User should carefully read this Privacy Policy, which has been drafted in a clear and simple manner to facilitate its understanding, and the User may freely and voluntarily determine whether he/she wishes to provide his/her personal data to ROOTLESS™.

3.- Obligation to provide the data.

The data requested in the forms on the Website are, in general, obligatory (unless otherwise specified in the required field) in order to fulfil the purposes for which they are being collected.

Therefore, if they are not provided or are not provided correctly, purchase requests cannot be processed, without prejudice to the fact that you may freely view the content of the Website.

4.- For what purpose will ROOTLESS™ process the User's data?

In accordance with the following purposes:

4.1. Data provided to formalise a purchase:

· Manage, process, send and follow up on purchases made.

· Contact the User to finalise the order if he/she has saved his/her shopping cart or has saved products in his/her shopping cart without finalising the payment process.

· To carry out quality and satisfaction surveys in order to know the opinion of the Users about the products and services purchased.

· Send commercial communications to the User about ROOTLESS™ products and services, by electronic and/or conventional means, unless the User opposes this by ticking the box provided for this purpose on the Website.

· To create a commercial profile based on the information provided by the User to ROOTLESS™ and the purchases made on ROOTLESS™ in order to send commercial communications that may be of interest to the User. The User may object at any time to their data being processed for this purpose by ROOTLESS™.

· To create a commercial profile based on the User's preferences, using third party sources to offer the User products and services in accordance with their interests, if the User authorises this by ticking the box provided for this purpose. In the event that the User authorises it, this profiling will be carried out by automated means and will result in the existence of automated decisions so that the commercial communications received by the User are adjusted to his or her interests, tastes and preferences. Users who have consented to profiling by ROOTLESS™ may revoke their consent at any time.

· Carry out analyses on the use of the Website and check the User's preferences and behaviour in order to improve communication with Users of the Website.

4.2. Data provided through contact forms:

· Manage, process and respond to the User's requests, applications, incidents or queries.

· Send commercial communications to the User by electronic and/or conventional means, about ROOTLESS™ products and services.

· To carry out analysis on the use of the Website and check the User's preferences and behaviour in order to improve communication with Website Users.

5.- What User data will ROOTLESS™ process?

ROOTLESS™ will process the following categories of User data:

5.1. To formalise a purchase:

· Contact data: name, surname (and, if applicable, company) email address, telephone number and postal address.

· Transaction data of goods and services in ROOTLESS™: products and services purchased or in which the User shows interest, as well as their preferences regarding the personalisation of the products.

· Economic and financial data: bank card.

· Navigation data, if the User consents to it.

· If the User consents to profiling based on third party sources, data relating to the User's interests, tastes and preferences will be processed.

5.2.Data provided through contact forms:

· Identification data: name and surname.

· Contact data: e-mail address, telephone number and postal address.

· Other data: data provided by the Users themselves in the open fields of the forms provided on the Website.

· Navigation data, if the User consents to this.

· If the User consents to profiling based on third party sources, data relating to the User's interests, tastes and preferences will be processed.

In the event that the User provides data from third parties, he/she declares that he/she has their consent and undertakes to provide them with the information contained in the Privacy Policy, exempting ROOTLESS™ from any liability in this regard. However, ROOTLESS™ may carry out periodic checks to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.

What is the legitimacy of the processing of the User’s data by ROOTLESS™?

The legitimacy of the processing of your personal data shall be as follows:

6.1.Data provided to formalise a purchase:

· Execution of the contract, to manage, process, send, follow up on purchases made and contact the User to finalise the order if they have saved their shopping cart or have saved products in their shopping cart without finalising the payment process.

· Legitimate interest, to carry out quality and satisfaction surveys in order to know the opinion of the Users about the products and services purchased. The information obtained will be deleted once the corresponding statistical report has been drawn up, which in no case will contain personal data. However, the User has the right to object to this processing at any time.

· Legitimate interest, for the sending of commercial communications, by electronic and/or conventional means, about ROOTLESS™ products and services, based on the exception provided for in Article 21.2 de la Ley de Servicios de Sociedad de la Información and the provisions of considerando 47 del Reglamento General de Protección de Datos. The legitimate interest is based on the performance of direct marketing in order to offer the User products and services that may be of interest to him/her and thus achieve his/her loyalty. However, the User has the right to object to this processing at the time he/she provides his/her data and at any time thereafter.

· Legitimate interest, to carry out profiling based on ROOTLESS™'s own sources, that is to say based on the information provided by the User himself/herself to ROOTLESS™ and information relating to purchases made, in order to send personalised commercial communications based on the User's tastes and preferences. However, the User has the right to object to this processing at any time.

· Consent, for the sending of commercial communications by electronic and conventional means by ROOTLESS™, about products and services of third parties, where appropriate.

· Consent, to draw up a commercial profile, using third party sources to offer the User products and services in accordance with their interests.

· Consent, to carry out analyses on the use of the Website and to check the User's preferences and behaviour in order to improve communication with Users of the Website. This consent will be obtained by means of the banner and the Website's cookie configurator.

6.2.Data provided through contact forms:

· Consent, to manage, process and respond to the User's requests, applications, incidents or queries.

· Consent, to send commercial communications by electronic and conventional means, about ROOTLESS™ products and services and those of third parties, where applicable.

· Consent, to draw up a commercial profile, using third party sources to offer the User products and services in accordance with their interests.

· Consent, to carry out analyses on the use of the Website and to check the User's preferences and behaviour in order to improve communication with Users of the Website. This consent will be obtained through the Website's cookie configurator.

· Legitimate interest, to carry out profiling based on ROOTLESS™'s own sources, that is to say, based on the information provided by the User to ROOTLESS™ and information relating to purchases made, in order to send personalised commercial communications, based on the tastes and preferences of the User. However, the User has the right to object to this processing at any time.

The consents obtained for the aforementioned purposes are independent and the User may revoke all of them, several of them or just one of them without affecting the others.

To revoke such consent, the User may contact ROOTLESS™ via the contact form at https://www.liverootless.com/pages/contacto.

7.- With which recipients will the User's data be shared?

The User's data may be communicated to:

· Public Administrations in the cases provided for by law, based on compliance with a legal obligation.

· Companies related to the marketing sector or belonging to the digital, telecommunications, financial, leisure, mass consumption, automotive, energy and water, NGO, jewellery and precious stones sectors, with the aim of sending the User commercial communications, by electronic and conventional means, related to the aforementioned sectors, provided that the User authorises this by ticking the corresponding box, based on consent.

8.- International data transfers.

The User is informed that ROOTLESS™ has contracted the services of Shopify, Google and Mailchimp, whose servers are hosted in the USA, which implies an international transfer of data. However, international data transfers are regularised since the corresponding standard contractual clauses approved by the European Commission have been signed.

9.- Retention of the data.

The User's data will be kept for the following periods:

· The data provided to manage, process, send and follow up the purchases made will be kept during the contractual relationship and, once the contractual relationship has ended, for the period of limitation of any liabilities that may arise from the same.

· The data used to contact the User to finalise the order if he/she has saved his/her shopping cart or has saved products in his/her shopping cart without finalising the payment process will be kept for one hundred and eighty (180) days.

· Data relating to satisfaction and quality surveys will be kept until the corresponding statistical reports have been drawn up and, in no case, for a period of more than five (5) years.

· Data provided through contact forms will be kept for the period necessary to process and reply to your request and, once this period has expired, for the period of limitation of the liabilities derived from the aforementioned request.

· Data used for sending commercial communications will be processed until the User opposes or revokes their consent.

· Data used to carry out profiling, using third party sources, will in no case refer to a period of more than three (3) years and, in any case, will be kept until the user objects to the processing or revokes their consent.

· Data used to carry out analyses on the use of the Website and to check the User's preferences and behaviour in order to improve communication with Website Users shall be kept until the User revokes his/her consent and, in no case, for more than one (1) year.

10.- Commercial and promotional communications.

One of the purposes for which ROOTLESS™ processes the personal data provided by Users is to send them commercial communications with information relating to products, services, promotions, offers, events or news relevant to Users.

In the event that the User wishes to stop receiving commercial or promotional communications from ROOTLESS™, he/she may request to unsubscribe from the service by sending his/her request through the following contact form.

11.- Responsability of the User.

The User:

· Guarantees that he/she is over sixteen (16) years of age and that the information provided to ROOTLESS™ is true, accurate, complete and up to date. To this effect, the User is responsible for the veracity of all the data provided and will keep the information provided suitably updated, so that it corresponds to his or her real situation.

· Guarantees that he/she has informed the third parties from whom he/she provides his/her data, if he/she does so, of the aspects contained in this document. Likewise, he/she guarantees that he/she have obtained their authorisation to provide their data to ROOTLESS™ for the aforementioned purposes.

· Shall be liable for any false or inaccurate information provided through the Website and for any damages, direct or indirect, that this may cause to ROOTLESS™ or third parties.

12.- Exercise of rights.

The User may send a letter to ROOTLESS™, to the address indicated in the heading of this Policy, or by means of the following contact form, attaching a photocopy of his/her identity card or equivalent official identification document, at any time and free of charge, to:

  • To revoke the consents granted.
  • Obtain confirmation as to whether or not ROOTLESS™ is processing personal data concerning the User.
  • Access their personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of their data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Obtain from ROOTLESS™ the limitation of data processing when any of the conditions provided for in the data protection regulations are met.
  • Request the portability of the data provided by the User in those cases provided for in the regulations.
  • Contact the ROOTLESS™ DPO at the following address: [https://www.liverootless.com/pages/contacto].
  • File a complaint regarding the protection of their personal data with the Spanish Data Protection Agency at C/ Jorge Juan, 6, 28001 - Madrid, when the interested party considers that ROOTLESS™ has violated the rights that are recognised by the applicable data protection regulations.

13.- Security measures.

ROOTLESS™shall treat the User's data at all times in the strictest confidence and shall maintain the mandatory duty of secrecy with respect to the same, in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organisational measures to ensure the security of your data and prevent its alteration, loss, processing or unauthorised access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

14.- Changes.

ROOTLESS™reserves the right to revise its Privacy Policy at any time it deems appropriate, in which case it will be communicated to Users. For this reason, please check this privacy statement regularly to read the most recent version of the ROOTLESS™ Privacy Policy.

15.- Acceptance and Consent.

The User declares to have been informed of the conditions on personal data protection, accepting and consenting to the automated processing of the same by ROOTLESS™, in the manner and for the purposes indicated in this Privacy Policy.

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